Website Terms of Use

What’s in these terms?

These terms tell you the rules for using our website www.falkcoppercookware.com.

Who we are and how to contact us

Our website is operated by Europe Copper Limited (trading as Falk Copper Cookware). For customers within the European Union, Europe Copper Limited operates its EU business operations from its EU Head Office at Dijkstraat 52, 3150 Wespelaar, Belgium.

You can contact us via our online form at www.falkcoppercookware.com/contact or by telephone on + 32 2 401 94 42.

By using our website, you accept these terms

By using our website, you confirm that you accept these terms of use and agree to comply with them.

If you do not agree to these terms, you must not use our website.

Other terms that may apply to you

These terms refer to the following additional terms, which also apply to your use of our website:

• Our Privacy & Data Protection Policy, which explains how we use your personal data.

• Our Cookie Policy,which explains how we use cookies on our website.

• Our Terms and Conditions of Sale, which apply if you purchase goods from our website.

• For EU users, the above documents apply in accordance with applicable EU consumer protection and data protection laws.

We may make changes to these terms

We may amend these terms from time to time. Each time you use our website, please check these terms to ensure you understand which version applies.

We may make changes to our website

We may update and change our website from time to time to reflect changes to our products, our customers’ needs and our business priorities.

We may suspend or withdraw our website

Our website is provided free of charge.

We do not guarantee that our website, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict access to all or part of our website for business or operational reasons. Where possible, we will try to give reasonable notice.

You are responsible for ensuring that anyone who accesses our website through your internet connection is aware of these terms and complies with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will notify you in writing if this happens and will ensure that the transfer does not affect your rights under these terms.

You must keep your account details safe

If you choose, or are provided with, a username, password or any other security information, you must treat it as confidential and must not disclose it to any third party.

We may disable any username or password at any time if, in our reasonable opinion, you have failed to comply with these terms.

If you know or suspect that anyone other than you knows your username or password, you must notify us promptly.

How you may use material on our website

We are the owner or licensee of all intellectual property rights in our website and the material published on it. Those works are protected by copyright laws and treaties worldwide. All such rights are reserved.

Except as permitted in this section, you must not use our trademarks or any other intellectual property without our written approval.

You may print one copy of, and download extracts from, any page(s) of our website for your personal use, and you may draw others’ attention to content posted on our website.

You must not modify paper or digital copies of any materials you have printed or downloaded, and you must not use any illustrations, photographs, video or audio sequences, or graphics separately from accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our website for commercial purposes without obtaining a licence from us (and, where applicable, our licensors).

If you print, copy, download or use any part of our website in breach of these terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this website

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking (or refraining from) any action based on the content on our website.

Links to other websites

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or any information you may obtain from them.

We have no control over the contents of those websites or resources.

User-generated content is not approved by us

Our website may include information and materials posted and/or uploaded by other users (for example, comments or reviews). This content has not been verified or approved by us. The views expressed by other users do not represent our views or values.

How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us via our online form: www.falkcoppercookware.com/contact

Our responsibility for loss or damage suffered by you

We do not exclude or limit our liability where it would be unlawful to do so. For EU consumers, this includes liability that cannot be excluded under applicable EU consumer protection law, including liability for death or personal injury caused by our negligence (or that of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability apply to the supply of products, which are set out in our Terms and Conditions of Sale.

Please note that we provide our website for domestic and private use only. You agree not to use our website for any commercial or business purposes, and we have no liability to you for loss of profit, loss of business, business interruption, loss of business opportunity, or any indirect or consequential loss.

If defective digital content supplied by us damages a device or digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay compensation. We will not be liable where damage could have been avoided by installing updates offered free of charge, or where damage was caused by you failing to follow installation instructions or meet minimum system requirements.

How we use your personal data

We will only use your personal data as set out in our Privacy & Data Protection Policy. 

For EU users, personal data is processed in accordance with the EU General Data Protection Regulation (GDPR).

Uploading content to our website

Where you use a feature that allows you to upload content or interact with other users, you must ensure that your contribution:

• Is not defamatory or discriminatory.

• Is not obscene, offensive, hateful or inflammatory.

• Does not bully, insult, intimidate or humiliate.

• Does not promote illegal activity.

• Is not provided in breach of any legal duty owed to a third party.

• Does not infringe any intellectual property rights.

You warrant that any contribution complies with these standards, and you will be responsible to us for any loss or damage we suffer as a result of any breach.

We may remove any posting if, in our opinion, it does not comply with these standards.

Any content you upload will be considered non-confidential and non-proprietary, and you grant us a worldwide, perpetual, royalty-free, transferable licence to use, reproduce, store, copy, distribute and make that content available to third parties.

We may disclose your identity to a third party who claims that content posted or uploaded by you violates their intellectual property rights or right to privacy.

You are responsible for securing and backing up your own content.

Viruses

We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own antivirus software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material. You must not attempt to gain unauthorised access to our website, the server on which it is stored, or any server, computer or database connected to it. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack.

Breach of this provision may constitute a criminal offence under applicable computer misuse or cybercrime legislation, including where relevant the Belgian Criminal Code and EU cybercrime legislation. We will report any breach to the relevant authorities and may disclose your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Which country’s laws apply?

If you are a consumer resident in the European Union, these terms are governed by Belgian law. You also benefit from any mandatory consumer protection laws applicable in your country of residence within the European Union, which cannot be excluded by contract.

You may bring legal proceedings either in the courts of Belgium or in the courts of your country of residence within the European Union.

If you are a business, these terms (and any non-contractual disputes or claims) are governed by Belgian law and subject to the exclusive jurisdiction of the Belgian courts.

Registered office and statutory information

Europe Copper Limited is a private company registered in England and Wales (company number 08479418).

Our registered office is at 483 Green Lanes, London, N13 4BS, United Kingdom.